The health of a business is dependent on customers. That is why, in the midst of the COVID-19 pandemic, Subaru of Great Falls is committed to the health and welfare
“You have to take care of the people who take care of you,” says Mark McCarthy, General Manager of Subaru of Great Falls.
With COVID-19 on the rise in Montana, Subaru of Great Falls has developed new business practices to safely and conveniently serve its customers. Notably, through its Door to Door Service, the company will pick up your vehicle (any make or model) at your work or at your home within a 20-mile radius of the dealership. They’ll perform the necessary service and return it to the customer at no additional charge. Subaru of Great Falls will even provide the customer with a new Subaru as a “loaner car.” You can just drop off yours and take theirs!
“It eliminates that face to face contact. You can pay by credit card. It’s a very popular service,” McCarthy explains.
It’s also very convenient. The Door to Door Service, like many other programs developed by Subaru of Great Falls this year, is expected to endure long after the pandemic ends. Customers enjoy saving time and effort when it comes to vehicle maintenance. Now, they can even shop for a Subaru from the comfort of their home.
“With ‘Driveway,’ you can go online and look at our approximately 30,000 used cars available at dealerships across the country. All the paperwork is digital. You submit it, and the car is delivered to your driveway,” McCarthy explains.
For those who prefer to get behind the wheel, Subaru of Great Falls has implemented a more comfortable test-drive process.
“We give them the option to take the cars by themselves,” says McCarthy. “It eliminates that social contact, and it’s less pressure on them.”
In many ways, adversity has expedited the car industry’s evolution. During the pandemic, Subaru of Great Falls
has thought critically about how to safely and comfortably serve its customers. The company doesn’t view its customers
as mere profit centers; these are people McCarthy and his team have come to know. These are members of the community—friends and neighbors that the company
For this reason, Subaru of Great Falls seeks to educate the public on health matters throughout the pandemic. In particular, McCarthy believes some misconceptions have been spread regarding PPE.
“They call it personal protective equipment, but really it’s personal responsibility equipment,” says McCarthy. “I don’t think it’s been explained well that masks don’t protect you; they protect others from you.”
He doesn’t enjoy wearing a mask, but he says it’s a minor inconvenience if there’s a chance it will keep others safe. He encourages all Montanans to be considerate of one another in these trying times.
“We have a responsibility to one another,” he says.
Lithia Subaru of Great Falls is located at 800 Central Avenue. For more information, visit lithiasubarugreatfalls.com or call (406) 205-2161.
During the COVID-19 pandemic, the public should be careful to:
- Wash your hands often
- Avoid close contact with people outside of your home
- Cover your nose and mouth with a mask when around others
- Minimize contact with those who are sick
- Avoid touching your eyes, nose and mouthv
- Stay home when you are sick
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe
- Those who suspect they may have been exposed to the virus should minimize their contact with others if they experience a fever and symptoms of respiratory illness. If you suspect you may have COVID-19, call ahead before visiting your doctor.